Shipping policy
SHIPPING & LOCAL DELIVERY POLICY
ASSETATI WINES
Operated by THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC
Via Cavour 83/A, 14100 Asti (AT), Italy
Email: info@assetatiwines.com
Last updated: October 7, 2026
1. About our delivery services
Assetati Wines offers different delivery solutions depending on the products ordered, the destination and the service selected.
WineHoliday by Assetati Wines is our local delivery service for guests staying in villas, holiday homes, private accommodation, private houses and second homes in selected areas of Piemonte.
WineHoliday local delivery may include wine, beverages, WineHoliday Boxes, BBQ Boxes, food products and selected fresh local products.
Local deliveries are currently carried out directly by our team using our own vehicle. Third-party parcel couriers are not normally used for WineHoliday local delivery.
Courier shipping, where available, is a separate service and is governed by the conditions shown or communicated before purchase.
2. WineHoliday local delivery area
WineHoliday local delivery is available only in selected towns and service locations across Langhe, Monferrato, the Asti area and other currently active delivery areas in Piemonte.
Customers must select an eligible delivery town during the ordering process.
Delivery availability and conditions depend on the selected destination and may include different minimum order values, delivery fees, free-delivery thresholds, delivery windows and available delivery dates.
The exact conditions applicable to the selected location are shown in the cart before checkout.
Assetati Wines may update WineHoliday service areas, delivery schedules and future availability according to operational requirements, route planning, seasonality and capacity.
Changes affecting future availability do not remove mandatory rights relating to an already confirmed order.
3. Local delivery conditions
WineHoliday delivery conditions vary according to the delivery location.
Current conditions start from:
- Minimum order: €69
- Delivery fee: €7.90
- Free delivery from: €120
Locations farther from our delivery base may have a higher minimum order, delivery fee or free-delivery threshold.
Customers do not need to determine the delivery area manually. After selecting the delivery town, the applicable conditions are displayed automatically in the cart.
The conditions displayed before checkout form part of the delivery conditions applicable to that order.
4. Delivery details required
Before checkout, customers must provide the delivery information requested during the ordering process.
This may include the delivery town, villa or accommodation name, full delivery address, delivery date, WhatsApp or telephone number and any relevant access or delivery notes.
Shopify may also request a shipping address and billing address during checkout.
For WineHoliday local delivery, the shipping address must correspond to the actual delivery location.
If any information is automatically transferred or pre-filled, the customer remains responsible for checking that it is complete and correct before payment.
The billing address may be different from the delivery address.
Incorrect, incomplete or inaccessible delivery information may delay or prevent delivery.
5. Delivery windows
WineHoliday uses different delivery windows according to the selected location and operational route.
These may include morning, late-morning and afternoon delivery windows.
The customer selects the delivery town and delivery date. The applicable delivery window is then assigned according to the service available for that destination.
The exact delivery window is shown before checkout.
Delivery windows are planning windows rather than guaranteed exact arrival times.
Actual arrival may vary because of traffic, route conditions, access to villas or rural properties, weather, previous delivery stops, customer availability or other operational circumstances.
Where possible, we may provide a more precise estimated arrival time on the delivery day once the route has been organised. Any such estimated time remains approximate.
6. Order cut-off
For standard WineHoliday local delivery, orders placed by 23:59 may normally be eligible for delivery on the following available delivery day.
Delivery remains subject to the selected location, applicable delivery calendar, product availability, operational capacity and any product-specific preparation deadline.
Orders received after the relevant cut-off may be moved to the next eligible delivery date.
WineHoliday does not guarantee same-day delivery.
7. Delivery days
WineHoliday deliveries are available on selected days according to the destination and operational calendar.
There are currently no standard WineHoliday deliveries on Tuesdays.
Available delivery dates are shown during the ordering process.
Future availability may change because of seasonality, capacity, exceptional closures or operational requirements.
8. Customer availability at delivery
The customer must ensure that someone is available at the delivery address during the assigned delivery window.
The customer should also remain reachable using the WhatsApp or telephone number provided with the order.
Customers are responsible for providing all information reasonably necessary to locate and access the property, including address, villa or accommodation name, gate or entrance details, parking information and relevant access instructions.
WineHoliday deliveries form part of an organised daily route.
For this reason, we cannot guarantee extended waiting times, major route changes or an immediate second delivery attempt.
If necessary, we may attempt to contact the customer by WhatsApp or telephone.
Where route timing allows, the driver may wait briefly, but this cannot be guaranteed where doing so would materially affect other scheduled deliveries.
9. Alcoholic products and age verification
Assetati Wines sells alcoholic beverages.
Under Italian law, alcoholic beverages may not be sold or supplied to persons under 18 years of age.
By ordering alcoholic products, the customer confirms that they are at least 18 years old.
An adult aged 18 or over must also be available to receive alcoholic products at delivery.
We may request identification where appropriate and may refuse to hand over alcoholic beverages if the recipient is under 18, no adult recipient is available or satisfactory proof of age cannot be provided where requested.
10. Failed delivery / customer not available
A delivery may be unsuccessful where, for example, nobody is available at the delivery address, no adult is available to receive alcoholic products, the customer cannot be contacted, access to the property is not possible, the address is incorrect or incomplete, essential access instructions are missing or the delivery location differs from the one confirmed during ordering.
Where delivery cannot be completed for reasons attributable to the customer, a second attempt is not guaranteed.
Where operationally possible, WineHoliday may offer redelivery. An additional reasonable delivery charge may apply where agreed with the customer.
Suitable products may instead be returned to Assetati in Asti for possible collection.
A failed delivery caused by the customer does not automatically create a right to reimbursement for costs or services already properly incurred or performed, subject always to mandatory consumer rights.
Nothing in this section excludes statutory rights that cannot legally be excluded.
11. Collection after an unsuccessful delivery
Where appropriate, intact and suitable products may be made available for collection from:
Assetati – Enoteca & Wine Bar
Via Cavour 83/A
14100 Asti (AT), Italy
Collection must be agreed in advance and is subject to opening hours and product suitability.
Fresh, chilled or rapidly perishable products cannot be guaranteed to remain suitable for later collection.
12. Redelivery
Redelivery is not guaranteed.
Where another delivery can reasonably be organised, the customer will be contacted before the new attempt is made.
An additional delivery charge may apply where the failed delivery resulted from customer absence, incorrect information or inability to access the property.
Any additional charge will be communicated before redelivery is confirmed.
13. Discretionary credit after a failed delivery
Where delivery has failed for reasons attributable to the customer and no statutory refund is due, Assetati Wines may voluntarily offer a credit for certain intact, sealed and resellable non-perishable wine or beverage products.
Any such credit is a discretionary goodwill solution.
It may take into account reasonable preparation, handling, return or failed-delivery costs actually incurred where permitted by applicable law.
Fresh, perishable, chilled, made-to-order, opened, damaged or non-resellable products will normally not be eligible for voluntary credit.
This discretionary credit does not replace or restrict any mandatory statutory right.
14. Fresh food products
Some WineHoliday products are fresh, chilled or perishable and must be stored correctly after delivery.
These may include BBQ meat products, fresh Tajarin, Agnolotti del Plin, sauces, cheeses and other fresh local food products.
Customers should ensure that someone is available to receive fresh products during the assigned delivery window.
Fresh or rapidly perishable goods may fall within an exception to the normal withdrawal right applicable to distance purchases.
This does not remove mandatory rights where a product is defective, incorrect or otherwise non-conforming.
Assetati Wines is not responsible for deterioration caused by improper storage after delivery.
Customers should follow all refrigeration and storage instructions shown on the packaging.
15. BBQ Boxes and Sunday delivery
BBQ meat products are freshly prepared by our trusted local butcher.
For Sunday delivery, BBQ Boxes must be ordered by Friday at 23:59.
BBQ Boxes ordered after that deadline cannot normally be prepared for Sunday delivery and may need to be moved to the next eligible delivery date.
Other products in the same order remain subject to the normal WineHoliday delivery rules.
16. Damaged, missing, incorrect or defective products
If an item is damaged, missing, incorrect or appears defective, please contact us as soon as reasonably possible.
For fresh or visibly damaged products, we recommend contacting us within 24 hours where possible, as this helps us investigate the issue promptly.
This recommendation does not limit statutory rights concerning defective or non-conforming goods.
Please provide, where possible, the order number, photographs of the affected product, photographs of the packaging and a short description of the problem.
Contact:
Depending on the circumstances and applicable law, the appropriate remedy may include replacement, refund, partial refund or another legally required remedy.
17. Operational changes
Assetati Wines may modify, postpone, suspend or cancel a WineHoliday delivery where reasonably required because of severe weather, unsafe road or access conditions, vehicle or route problems, force majeure, unexpected product availability problems, safety issues or other circumstances outside our reasonable control.
If we cannot complete a confirmed delivery for reasons not attributable to the customer, we will contact the customer and offer an appropriate solution according to the circumstances and applicable law.
This may include a new delivery date, an alternative arrangement, cancellation and refund where required, or another reasonable solution agreed with the customer.
18. Changes to delivery areas and conditions
WineHoliday service conditions may periodically change, including towns served, minimum order values, delivery fees, free-delivery thresholds, delivery windows, delivery days and future availability.
Customers should check the conditions shown for their selected delivery location before completing an order.
Changes applying to future orders do not automatically alter the conditions of an already confirmed order.
19. Returns and refunds
Returns, cancellation rights, withdrawal rights, damaged products and refunds are governed by the Assetati Wines Refund, Cancellation & Returns Policy and applicable law.
For eligible online purchases, consumers generally have a statutory withdrawal right, subject to applicable legal exceptions, including certain rapidly perishable products.
20. Courier and international shipping
The WineHoliday terms above apply primarily to local delivery in Piemonte.
Assetati Wines may also offer national, European or international courier shipping for selected products and destinations.
Where courier shipping is available, the applicable destinations, delivery method, shipping charge, estimated delivery time and any relevant conditions will be shown or communicated before the order is completed.
International shipments may also be subject to taxes, customs duties, import requirements or other charges depending on the destination.
Where applicable, these conditions will be communicated separately before purchase.
WineHoliday local delivery conditions do not automatically apply to courier shipments.
21. Consumer rights
Nothing in this Shipping & Local Delivery Policy excludes or limits mandatory consumer rights under applicable Italian or European Union law.
Where any provision of this Policy conflicts with a mandatory legal right, the mandatory legal provision prevails.
22. Contact
For shipping or delivery questions, please contact:
Assetati Wines
WineHoliday local delivery service
THE GRAPE SCREAM DI DOMANDA LIUBA E PISTAMIGLIO OMAR SNC
Via Cavour 83/A
14100 Asti (AT), Italy
Email: info@assetatiwines.com
Phone / WhatsApp: +39 335 602 9467